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Rated 3 out of 5 stars

ya the pants are very cool but one item didn't fit and I had to pay for return. I find it frustrating when brands don't cover but ig with smaller brands you have to expect it these days :/ anyways cool clothes so i'd say worth buying

Rated 1 out of 5 stars

Don't even bother!

Trying to initiate a refund. Emailed multiple times, contacted via the site contact form and no response. It's a shame the customer service doesn't exist as I would have ordered
from here again. I do like the clothes but it's not worth the hassle. Lost out on a potential repeat customer. I'd advise against ordering here.

Rated 2 out of 5 stars


I ordered the Machine trousers in the size medium which took two weeks to come. I am usually a UK 10 between 28-29 waist and they were incredibly tight. I then ordered the size up which took 15
days to come - they fit ok but still a little tight. Considering they only go one more size up and I found the difference to be minimal, it’s certainly not a body inclusive brand.

I find the material poor quality - and would not purchase again especially if I didn’t get them in the sale and had to pay full price. Now that one of the pairs has been returned they have informed me it can take up to 10 business days (2 weeks) for them to be inspected and the return to be initiated! I assume it will then take another 5 days to show up in my account.

The communication has been poor and the clothes are not worth this painful process. Definitely wont be ordering again.

Rated 3 out of 5 stars

I hate when I got to pay for returns - I guess it's a thing now so you better get the size right. Overall cool, the bomber jacket I got is awasome


2.9

Average

TrustScore 3 out of 5

86 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

great new brand

I like this brand! I just discovered it on ig and super glad I did. I think they are doing something different and I dig it! thank Ya'll x

Date of experience: April 12, 2025

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Rated 5 out of 5 stars

Happy to post this review :)

I spoke with one of the girls of the customer service via IG to have some help with sizing and they where the absolute sweetest. I ended up getting a shirt, bag and a pair of trousers and they're ureal. Thank you Ellie you the best!!!

Date of experience: April 01, 2025

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Rated 5 out of 5 stars

Very happy overall

I really like my bags :) unfortunately one jeans did not fit and i could not return them as I bought as sample sale which is ok, i sold them on depop instead :D

Date of experience: April 06, 2025

Rated 5 out of 5 stars

Wicked jacket

Wicked jacket, great customer experience and fast shipping. Happy customer here and thankful so leaving positive feedback :D

Date of experience: April 04, 2025

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Rated 4 out of 5 stars

not bad, could be better

Quality wasn't bad like I saw some reviews say but it isn't luxury quality either. I think for the price it's totally fine but some of the prices were a tad high (luckily got mine on sale). Overall it's worth it especially if you get sale stuff

Date of experience: April 04, 2025

Rated 3 out of 5 stars

Sizing issue

I ordered my size and it was too small. I wished I checked the size guide because the model is wearing like 2 sizes up. They should make this more clear. The clothes on the other hand are good and bag is very prettyu

Date of experience: April 02, 2025

Rated 5 out of 5 stars

It's a good brand

It's a good brand. Super happy and friendly team, cool images and nice clothes. No complaints other than one of my items was missing from the order, so I had to wait for that. They did solve the problem right away and ship the item but that was the only annoying thing

Date of experience: April 04, 2025

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Rated 3 out of 5 stars

ya the pants are very cool but one item…

ya the pants are very cool but one item didn't fit and I had to pay for return. I find it frustrating when brands don't cover but ig with smaller brands you have to expect it these days :/ anyways cool clothes so i'd say worth buying

Date of experience: April 03, 2025

Rated 5 out of 5 stars

Go for it

Go for it! Some negative reviews made me a but worried but I was pleasantly surprised to recieve everything on time and it all is amazing! Thanks gyus

Date of experience: March 24, 2025

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Rated 2 out of 5 stars

Awful communication, poor quality


I ordered the Machine trousers in the size medium which took two weeks to come. I am usually a UK 10 between 28-29 waist and they were incredibly tight. I then ordered the size up which took 15 days to come - they fit ok but still a little tight. Considering they only go one more size up and I found the difference to be minimal, it’s certainly not a body inclusive brand.

I find the material poor quality - and would not purchase again especially if I didn’t get them in the sale and had to pay full price. Now that one of the pairs has been returned they have informed me it can take up to 10 business days (2 weeks) for them to be inspected and the return to be initiated! I assume it will then take another 5 days to show up in my account.

The communication has been poor and the clothes are not worth this painful process. Definitely wont be ordering again.

Date of experience: April 01, 2025

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